POLICIES & PROCEDURES
Social Media Policy
Occasionally, The Golf Studio will take pictures of students and post them on its social media accounts (Facebook, Twitter, and Instagram). By registering for a group program, parents are giving The Golf Studio permission to post class/group pictures of all students. If a parent would prefer to not have his/her child or themselves posted on social media, please email, call or talk to Julee to make this request.
All students must abide by The Golf Studio and NorthStone Country Club's dress code. Males must wear golf slacks or shorts and a collared shirt. Females must wear golf slacks, shorts or skorts along with a collared shirt or non-collared shirt (must not be a t-shirt or tank top). Denim, t-shirts and tank tops are not allowed. Spikeless golf shoes or tennis shoes are appropriate.
Transportation for Private and Semi-Private Lessons
Students can load golf clubs on any golf cart that is staged in front of the golf pro shop. GOLF CARTS ARE NOT ALLOWED IN THE PARKING LOT! Please proceed by driving the golf cart to the learning center. Signs are located along paved cart paths to assist you. If additional directions are needed, NorthStone staff (dressed in purple shirts) can help.
Cancellation Policy for Private and Semi-Private Lessons
Instructors understand that students may need to cancel a lesson for many reasons. If a student needs to cancel or change a lesson, log in to the online system to do so. All cancelled or changed lesson times must be done prior to 24 hours before the lesson. Cancellations of a scheduled lesson within 24 hour before the lesson (without an appropriate reason) and no shows will be charged full price of the lesson missed or be deducted a lesson in a series.
Cancellation Poilcy for Group Program
If a registered student needs to cancel his/her registration, please notify The Golf Studio and a refund or credit for a future group program for the amount of the original program will be issued. Notice has to be received at least 24 hours before the start of the registered class to receive a refund or credit. If cancellation occurs within 24 hours from start of program, only a credit will be issued.
The Golf Studio believes in “Respect for other golfers, instructors, and showing good golf etiquette”.
If a student is not behaving according to golf etiquette and/or may cause harm to others, instructors will follow this procedure:
-Talk to student
-Talk to family
If the situation does not improve, the staff can ask the student to excuse himself/herself from the class and the student will not receive a credit.
Cancelled Group Programs
Group programs not having the minimum number of students will be cancelled. Students who are registered for the class will be notified. Students will receive a credit toward future programs or private lessons for the amount of the registered class. Adult classes have a minimun of 2 students and junior classes have a minimum of 4 students to avoid cancellations.
If inclement weather causes a program to be cancelled, students will be notified by email and text as soon as possible.